How do i know whether my order process or not ?
You will receive a payment confirmation notification from us via email once we have received your payment. The e-mail confirmation will be sent to your email address used while registering for an account with decynthia.com
How long does it take for delivery ?
We aspire to ship your order out in the shortest possible time. Please allow us 1-2 business days to process your order accordingly and to update you with your corresponding tracking order.
For pre order dress , we will require 3 days to know your shipment date. Upon completion, we will notify you via e-mail and ship your item out accordingly.
Do you ship to International addresses?
At the moment we only ship to All Asia Pacific ,for other country please contact us.
When will you send the order out?
Please give us 2 business days to process your order and we will update your tracking number on the next business day.
How do I track and trace my order via Pos Laju ?
For all local Malaysian and International orders, we ship via Pos Laju. To track your parcel online, head to http://www.pos.com.my/pos/appl/service/sub_poslaju.asp
A nine digit tracking number will be sent to you upon item dispatched. Key in your given air way bill tracking number to track and trace the precise location of your parcel.
How do I track and trace my order via DHL ?
For some international country orders, we conduct fulfilment via DHL International Priority. Your parcel will reach you within 2 week but sometimes it may late for few days due to your location as well as time zone differences and public holidays. We will notify you if we use DHL shipment.
A 10 digit DHL tracking number will be given to you upon item dispatch.
You may track your parcel via web on http://www.dhl.com/en/express/tracking.html